Delete your account

You can ask us to delete your Chess Castles account and its data at any time, whether you use the website (chesscastles.com) or the Chess Castles app. A parent or guardian can ask for their child's account.

1. How to ask

1. Open Help & support (menu → Help & support), signed in to the account you want deleted.
2. Choose My account or data (including deleting it), write "Delete my account" and send.
3. Or email support@chesscastles.com with the subject "Delete my account" and your Chess Castles display name (and Lichess username, if you signed in with Lichess).

We reply within 48 hours to confirm it is your account, and delete it within 30 days.

2. What is deleted

• Your profile: name, photo, country, "about me" and the other details you added.
• Your friends, messages and chat.
• Your games, CC Ratings, puzzle and study progress, awards, gold, gems and Shop items.
• Your WhatsApp number and reminder settings, and your sign-in record.

3. What may be kept

• Anonymous usage counts, which were never linked to you.
• Reports about breaking the rules, as long as needed to keep players safe.
• Anything the law requires us to keep, only for as long as it requires.

4. Deleting only some data

• Your WhatsApp number: remove it in Settings at any time.
• Your photo and profile details: change or remove them on your profile.
• Anything else: ask us the same way as above and say what to delete; your account stays.

See the Privacy policy for everything we keep and why.